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Quote
We ought to build a climate around us in which we are, in all situations, open to the comments of others. We should not make it too expensive emotionally for others to try to communicate with us. If it is too hard to do so, people will just pull back. If we are too well protected and too well defended, they are not going to extend themselves overmuch in an effort to communicate with us. It is difficult to say which is most dangerous—the mote in one's eye or the moat around his "castle" that keeps out the needed communications, involving correction, counsel, or commendation.