Leadership is a choice. It is not a rank. I know many people at the senior most levels of organizations who are absolutely not leaders. They are authorities and we do what they say because they have authority over us, but we would not follow them. And I know many people who are at the bottom of organizations who have no authority and they are absolutely leaders.
"There are leaders and there are those who lead. Leaders hold a position of power or authority. But those who lead inspire us. Whether they are individuals or organizations, we follow those who lead not because we have to, but because we want to. We follow those who lead not for them but for ourselves and its those who start with "why" that have the ability to inspire those around them or find others who inspire them"
Customers will never love a company until the employees love it first.
Leadership is not being in charge, it is about taking care of people in your charge.