If he doesn’t ask the right questions, I give answers to questions he should have asked.
Calmness is more than having a quiet voice. It is confidence and assurance inside that a situation can be changed and that a heart can be touched. This assurance comes by having the spirit of love present and by knowing the skills necessary to handle difficult problems.
Learning how to touch and influence the heart of another person takes practice. It also requires possessing calmness ourselves.