Quote
“Having sincerely listened, it’s good to check your understanding. Summarize what you just learned about the other person and their point of view. Don’t evaluate or rebut. Just check your understanding of what they said. It might go something like this. ‘You feel strongly about this and this, because of this, and that’s one reason that you think what’s happening is awful and needs to be corrected. Is that right? Did I get that right?’ Give them the opportunity to clarify their remarks or meaning. Sincerely thank them for sharing. ‘I appreciate your helping me. I really wanted to know how you see this’.Share
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