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Content: If the problem is a single incident, then address the content. The content includes the facts about what you expected and what you observed.
Pattern: If your chief concern is with the pattern of behaviors, then address the pattern. The pattern is that the person has made a commitment or promise, and has failed to live up to it.
Relationship: If your chief concern involves trust or respect, then address the relationship. The relationship may need to change.Share
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