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I have complaints about the education our designers get. There are two ways of approaching UX design teaching, and neither of them is satisfactory.
One, you come out of a traditional design school, and those are typically art based and concerned about beauty and emotional impact. That’s very important, but they don’t learn the underlying theory and understanding of people’s behavior that’s so necessary.
The other school comes from the field of human-computer interaction. Today, it’s mostly computer scientists, and they do understand the fundamental theory, but they’re not very good designers. Most are not capable of making an emotionally pleasing, delightful experience. They can make things that are understandable.
What we need to do is combine these new skills, or at least have them work as a team. Designs are not done by single people, they’re done by teams. You need to work with others who bring in different points of view and skills. Watch people do the task you’re trying to support, and support the whole task.
If I support the task well, and I don’t do some of the details well, or a bit clumsily, it’s okay. It’s far better to support the task and mess up a little on the details, than it is to get all the details right and not support the task.— Don Norman
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