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My understanding started to expand as I realized that the biggest benefit of my Crucial Conversations skills across many different types of interactions was that they helped me to not become part of the problem... Just because you’re engaging in dialogue doesn’t mean the resulting decisions have to be consensus. You always have options to escalate, or even terminate, interactions. When you’re in a position where you believe your safety (psychological or physical) is purposefully being threatened, it’s appropriate to disengage. And you can use your Crucial Conversations skills to do so respectfully.— Steve Willis
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