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quote icon I’ve written previously about my view of the three most important metrics to measure a business’s health. They are employee engagement, customer satisfaction, and cash flow. While each of these is important, the latter two are difficult for an individual to change quickly. Employee engagement, however, is something that is in the hands of every leader, every day -- whether you're managing one, ten, a thousand, or ten thousand.
⁠— Jack Welch

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