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The exercise of authority creates anxiety, especially when one must balance between assigning a team authority for some parts of the work and withholding it for other parts. Because both managers and team members tend to be uncomfortable in such situations, they may implicitly collude to “clarify” who is really in charge of the work. Sometimes the result is the assignment of virtually all authority to the team—which can result in anarchy or in a team heading off in an inappropriate direction. Other times, managers retain all authority for themselves, dictating work procedures in detail to team members and, in the process, losing many of the advantages that can accrue from team work.Share
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