First, it is important that you give this person the time, space, and safety to share his or her meaning. People have an innate need to be heard, especially when they feel that a wrong has been committed.
Besides, a neighbor is apt to hold to a view all the more until he has a chance to explain it. Counsel is more apt to be received after listening has occurred.
The very first word in the Doctrine and Covenants is hearken.12 It means “to listen with the intent to obey.”13 To hearken means to “hear Him”—to hear what the Savior says and then to heed His counsel. In those two words—“Hear Him”—God gives us the pattern for success, happiness, and joy in this life. We are to hear the words of the Lord, hearken to them, and heed what He has told us!
Most people listen with the intent to respond, not to understand.
To be outward doesn't mean that people should adopt this or that prescribed behavior. Rather, it means that when people see the needs, challenges, desires, and humanity of others, the most effective ways to adjust their efforts occur to them in the moment. When they see others as people, they respond in human and helpful ways. They naturally adjust what they do in response to the needs they see around them. With an outward mindset, adjusting one's efforts naturally follows from seeing others in a new way.