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quote icon As you try to understand what might be contributing to your peer?s bad behavior, consider these possible factors: Are they motivated to change? Do they have the skills and knowledge to change? Are others modeling the bad behavior or suggesting it?s ?normal? or ?ok?? Are there incentives to the bad behavior? Do they have the tools to adopt the desired behavior? Are policies and processes making it difficult to change? Asking these questions is not about looking for excuses. Like a doctor, you?re trying to diagnose by identifying personal, social, and environmental factors that may be contributing.

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