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These were individuals who were so pleasant that they created good morale, but they only achieved mediocre results because they rarely held others accountable. In the second camp, you'd find leaders who could solve problems all right, but only by demeaning and threatening others in a way that led to low morale and eventually poor results. But then...a few individuals who ... They found a way to be both honest and respectful - and rarely had to invoke their formal authority to get things done.Share
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