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And I suddenly remembered a lesson a professor had taught about brain function. When people speak, they aren’t just expressing their ideas; they are, even more, expressing their emotions. And it’s the emotions that they really want heard. So I stopped listening to the man’s words and tried to listen for the emotions.
“You seem really angry and like you feel disrespected,” I said.
“Yes,” he said. “I am. I am angry and disrespected.”Share
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