I first saw Jim speak when I was 17, and he introduced me to a new way of thinking. He taught me that if you want anything to change, you must change. If you want things to get better, you’ve got to get better. And that the secret of life is working harder on myself than on the job, or a specific skill, or anything else. Jim taught me that as soon as I committed myself to excellence, I would really have something to give others.