There is a reason why the other man thinks and acts as he does. Ferret out that reason and you have the key to his actions, perhaps to his personality.
One of the most tragic things I know about human nature is that all of us tend to put off living. We are all dreaming of some magical rose garden over the horizon - instead of enjoying the roses blooming outside our windows today.
Fundamental Techniques in Handling People. Don’t criticize, condemn or complain. Give honest and sincere appreciation. Arouse in the other person an eager want.
The expression one wears on one's face is far more important than the clothes one wears on one's back.
Gentleness and friendliness are always stronger than fury and force.
Any fool can criticize, condemn, and complain--and most fools do.
“Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.”
“Any fool can criticize, condemn, and complain--and most fools do. But it takes character and self-control to be understanding and forgiving.”
Six Ways to Make People Like You. Become Genuinely interested in other people. Smile. Remember that a person’s name is to that person the dearest and most important sound in any language. Be a good listener. Encourage others to talk about themselves. Talk in terms of the other person’s interests. Make the other person feel important- and do it sincerely.
Win People to Your Way of Thinking. The only way to win an argument is to avoid it. Show respect for the other person’s opinions never say “you’re wrong” If you are wrong admit it quickly and emphatically. Begin in a friendly way. Get the other person saying “yes, yes” immediately. Let the other person do a great deal of the talking. Let the other person feel that the idea is his or hears. Try honesty to see things from the other person’s point of view. Be sympathetic with the other person’s ideas and desires. Appeal to the nobler motives. Dramatize your ideas. Throw down a challenge.
Be a Leader. A leader’s job often includes changing your people’s attitudes and behavior. Some suggestions to accomplish this: Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person Ask questions instead of giving direct orders. Let the other person save face. Praise the slightest improvements and praise every improvement be “hearty in your approbation and lavish in your praise.” Give the other person a fine reputation to live up to. use encouragement. make the fault seem easy to correct Make the other person happy about doing the thing you suggest